HSBC Horror Stories

OJ in Texas said: “I cannot belive that there is no way to sue HSBC for fraud. I have one of the most blatant cases of fraud to deal with thats cost me my credit rating money and my mental peace. I had a 5k credit card through HSBC, was making payments fine, but […]

KP in California said: “I made my online payment on July 31, 2008 and of course they posted it August 4, It was Due on August 3,which fell on a sunday and of course I received the $39 late fee, Even when I have mailed it several times they have posted a day late […]

LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How […]

SE in Georgia said: “HSBC Retail Services took an additional $800.80 out of my bank account after I had closed out my HSBC account. Customer service stated that “it makes sense” and “that’s policy”. Now they are charging me a returned check fee, finance charge, and phone payment charge because I disputed their […]

DM in New York said: “HSBC changed the date on when my payment was due. I used auto billpay from my bank. When “late” they accessed $777 in fees and interest within six weeks. Call me — I am a reporter and writing about this.”

RS in Massachusettes said: “HSBC has an web site (https://www.accountcentralonline.com/cmuser/login/show.do) where you can pay your bill, view your statements and get reports of your past statements that show the total spending by each statement (with a bar graph visual), as well listing the detailed purchases. On June 26, 2008, I utilized the “Total […]

JB in Arizona said: “I did not receive a bill from HSBC Finance for 4 months and did not realize it because I pay so many cards a month. One day i get a email from them saying I am over my limit, so i call right away and confirm my address and […]

JM in Indiana said: “I sent in a payment of $45,000 that was rejected because only certified funds are accepted for payoffs. This was not a payoff - only a payment on principal. HSBC said that it should have been sent to a different address than the normal monthly payment; More than 20 days […]